What Are Post Orders?
Post orders are the written guidelines and expectations outlining a site’s security plan, post orders erect solid boundaries around access control, enforcement initiatives (if any), community norms, duties to report, and types of report. ARM-LP maintains a set of General Post Orders, which include a code of conduct. All member service officers are bound by these post orders.
ARM-LP publishes General Post Orders and Conduct Policywhich govern the member service officers who take or complete ARM-LP training. This article outlines the importance of post orders, in particular the community specific post orders used to respond to member service issues in an ARM-LP community.
Community Specific Post Orders
Every ARM-LP community must establish Community Specific Post Orders, (CPSOs) issued and approved by its governing body. The CPSOs set down in writing the local rules that guide member service officer duties. The best CPSOs are current, well-maintained, and illustrate the duties expected of member service and security personnel.
Every set of CPSOs requires these fundamental elements:
In an emergency, call 9-1-1 .
Contact Numbers must be included. Whom to call, and under what circumstances, must be clear.
Emergency numbers must include…
General Emergency Procedures
A definite plan to deal with major emergencies is important. Member service stresses loss prevention. Severe loss affecting both people and property is the assured result of not having a cogent emergency response plan. A well considered CPSO with a cogent and organized emergency response plan will help to eliminate these issues.
Emergencies will occur. You need to plan for them. Urgency leads to chaos: public sector authorities may be overwhelmed, and the normal chains of command become unreliable. The fundamental role of a member service officer or licensed security professional is to mitigate loss. This stress alone contributes to loss rather than mitigates it.
An outline of basic emergency procedures includes…
other situations outside the norm
The CPSOs must offer detailed processes to respond to these issues.
You want to clearly state how to protect the campus, its perimeters, its equipment, and the people who occupy it. Graphics are useful in providing this instruction — but caution: pictures are useful, but too many images may distract from vital information you want to convey.
Fire and evacuation alarms are intended to alert building occupants that a fire or other life-threatening situation exists. Upon hearing the alarm, member service officers must direct everyone to safely and quickly leave the building. In the event of a fire:
ARM-LP trains member service officers. The CPSOs will establish whether a member service officer enforces rules. ARM-LP training always emphasizes service rather than enforcement. Compliance remains an issue even if your campus also has licensed security, who are better suited to the role.
Access control is the standard choke-point for whether or not member service officers enforce compliance. Access control is a routine for both member service officers and security guards. If both are present on campus then one must be the lead department. Who has the first responsibility for compliance must be clearly stated in the CPSOs.
Compliance requires that the CPSOs be well understood by everone who uses them, both menmber service officers and security guards. Enforcing compliance based on outdated policies still listed in the CPSOs is embarrassing at best — and a serious liability at worst. The CPSOs must be revised periodically and be updated as needed. CPSOs that are well-maintained support the professional expectations a community should have as regards their member service officers.